Shipping policy
Shipping Policy
Last updated: June 2026
Order Processing
All orders are processed within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or federal holidays.
Once your order has been processed and shipped, you will receive an email confirmation with a tracking number. Please allow up to 24 hours for tracking information to update after your shipment notification is sent.
Shipping Rates
We ship to addresses within the United States only, including Alaska and Hawaii (additional transit time may apply).
| Order Type | Shipping Cost |
|---|---|
| Active Subscribers | Free on all orders |
| Standard Orders | Calculated at checkout based on weight and destination |
Shipping rates at checkout are provided by our fulfillment partner, ShipStation, and are based on real-time carrier rates.
Estimated Delivery Times
Delivery times are estimates and begin after your order has been processed (3–5 business days). Actual delivery may vary depending on carrier volume, weather, or other factors outside our control.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
| Overnight / Priority | 1–2 business days |
Available shipping methods may vary based on your location and order contents.
Subscription Orders
Active subscribers receive free shipping on every order as part of their subscription benefit. Free shipping is applied automatically at checkout when you are logged into your account with an active subscription. This benefit cannot be transferred or applied retroactively.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking link. You can also track your order at any time by:
- Logging into your account and visiting My Orders
- Using the tracking number provided in your shipping confirmation email at the carrier's website
Address Accuracy
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at info@ethosandore.com — we will do our best to correct it before your order ships, but we cannot guarantee changes once processing has begun.
Lost or Damaged Packages
If your package arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date at info@ethosandore.com your order number and photos of any damage. We will work with you to resolve the issue as quickly as possible.
We are not responsible for packages lost or stolen after confirmed delivery (marked as "Delivered" by the carrier). We recommend shipping to a secure location.
Refused or Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at delivery, we will contact you to arrange reshipment. Additional shipping fees may apply. Refunds will not be issued for refused shipments.
Contact Us
For any shipping-related questions, please reach out to us:
- Email: info@ethosandore.com
- Response time: Within 1–2 business days
This policy applies to all orders placed through our website and is subject to change without notice. The most current version will always be available on this page.