Refund policy
Return & Refund Policy
Last updated: June 2026
Overview
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read this policy carefully before initiating a return or refund request.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date, provided the item is:
- Unused and in its original condition
- In original packaging with all tags and accessories included
- Accompanied by proof of purchase (order number or confirmation email)
Items that cannot be returned:
- Items marked "Final Sale" or "Non-Returnable" at the time of purchase
- Opened consumable or perishable products
- Customized or personalized items
- Gift cards
If you are unsure whether your item qualifies, please contact us before shipping anything back.
How to Start a Return
- Email us at info@ethosandore.com with your order number and reason for return
- We will respond within 1–2 business days with return instructions and a return authorization
- Ship the item back using the carrier of your choice to the address provided — we recommend using a trackable shipping method
- Once we receive and inspect the item, we will process your refund or exchange
Do not ship items back without first receiving a return authorization. Unauthorized returns may be refused or subject to a restocking fee.
Return Shipping Costs
| Situation | Who Pays Return Shipping |
|---|---|
| Item arrived damaged or defective | We cover return shipping |
| Wrong item was sent | We cover return shipping |
| Changed your mind / no longer needed | Customer covers return shipping |
For defective or incorrect items, we will provide a prepaid return label via email.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note:
- Original shipping charges are non-refundable unless the return is due to our error
- Your bank or card issuer may require additional time to post the refund to your account
- Partial refunds may be issued for items that are returned in a used, damaged, or incomplete condition
Exchanges
We do not offer exchanges at this time.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at info@ethosandore.com with:
- Your order number
- A description of the issue
- Photos of the damage or defect
We will arrange a replacement or full refund at no additional cost to you.
Lost Packages
If your tracking shows "Delivered" but you have not received your package, please:
- Check around your delivery area and with neighbors
- Allow 24–48 hours — carriers sometimes mark packages as delivered prematurely
- Contact us at info@ethosandore.com if your package has still not arrived.
We will open a carrier investigation on your behalf. Resolution timelines vary by carrier.
Subscription Orders
For subscription orders, cancellations must be made before your next billing date to avoid being charged for the upcoming cycle. If a subscription shipment has already been processed and shipped, standard return terms apply.
Refunds are not issued for subscription fees for periods already billed. See our [Terms of Service] for full subscription cancellation details.
Contact Us
For all return and refund requests:
Ethos & Ore Email: info@ethosandore.com
time: 1–2 business days